Frequently Asked Questions
Introduction #
What is Entalent? #
Entalent is an online technical assessment platform that leverages AI technology to help HR professionals, hiring managers, and recruitment consultants efficiently and accurately evaluate candidates’ software development knowledge and programming skills. We offer a curated question bank, automated grading, and professional analysis reports to enhance the quality and efficiency of your hiring process.
Who uses this platform? #
Entalent is designed for HR teams, hiring managers, and talent acquisition consultants. They can use the platform to assign assessments and share the test link with candidates through any preferred channel. Candidates can then complete the test online using the provided link.
Is Entalent only suitable for hiring workflows? #
Entalent is not limited to recruitment — it supports a variety of technical assessment needs. It’s ideal for screening candidates during technical hiring, helping teams quickly identify qualified talent. Headhunters can also use Entalent reports to validate candidate skills and strengthen the credibility of their recommendations.
Within organizations, Entalent is useful for ongoing internal skill assessments, supporting performance reviews, promotions, and training planning. It also helps companies evaluate external partners or vendors before collaboration, reducing risks related to code quality and delivery reliability.
Do I need to install any software? #
No installation is required. All assessments can be completed directly through major desktop or mobile browsers. We recommend using the latest version of a desktop browser for the best compatibility and user experience.
Test Delivery and Assessment Flow #
How do I create an assessment? #
Entalent offers flexible workflows to help HR and managers assign assessments based on their needs:
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Create from a job position
Start by creating a job through the “Job Management” feature, filling in the relevant role details, and optionally linking test templates. Next, add or assign candidates to the job, then use the candidate list to click “Assign Test” and select the appropriate test template. This method maintains the association between job and candidate for easier tracking and management.
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Assign from the candidate list
You can add a candidate via the “Candidate Management” feature, then click “Assign Test” next to their name. Choose a suitable assessment template in the dialog to complete the assignment and obtain the test link.
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Assign from a test template
Select a test template from the “Assessment Library,” click “Assign Test,” and choose multiple candidates at once. This is ideal for bulk assignments.
Note: The platform does not automatically send test links. You need to manually share the generated link with candidates via email, chat apps, or other methods.
Do test links expire? #
Test links do not expire by default, but you can set a valid time window. During test assignment, you may specify the “Earliest Start Time” and “Latest Start Time.” Candidates can only begin the test within this time frame.
Do candidates need to register to take the test? #
No registration is required. Invited candidates can access the test directly by clicking the link (no sign-up or login needed).
Can a test be paused? #
Currently, tests must be completed in a single session. Pausing or resuming later is not supported. Candidates are advised to ensure a stable internet connection and a suitable environment before starting the test.
Are test questions available in Traditional Chinese? #
Yes. Entalent’s question bank natively supports both Traditional Chinese and English. Each question allows language switching during the test, enabling candidates to choose their preferred language for clear understanding and a smooth experience.
How does Entalent prevent cheating and ensure fairness? #
We understand how critical fairness is in technical assessments. That’s why Entalent is built with multiple layers of anti-cheating mechanisms to ensure every test result reflects true ability:
- Randomized question sets and option orders to reduce copying
- Time limits and controlled test window settings
- Browser activity tracking to monitor test-taking behavior
- AI-powered anomaly detection to flag suspicious patterns
- Ongoing improvements to strengthen test integrity
These safeguards help ensure a level playing field for all candidates and build trust in your hiring decisions.
Scoring & Reports #
How are assessments scored? #
The system automatically grades candidate submissions. Multiple-choice questions include both single-answer and multi-answer types. Multi-answer questions apply a penalty for incorrect selections, with a minimum score of 0. For coding questions, the submitted code is executed in a secure sandbox environment and automatically graded based on correctness and completeness. A detailed score report and evaluation summary are then generated, with a recommendation on whether the candidate has passed.
You can view each candidate’s test status, scores, and report via the “Candidate Management” section. For completed tests, you may also manually mark candidates as “Passed” or “Failed” and assign an overall evaluation score for future reference.
Can I download the test report? #
Currently, downloading reports is not supported. However, you can view the full submission and detailed scores in the dashboard.
Credits & Plans #
How is pricing structured? #
We use a credit-based pricing model. Each test assignment deducts a fixed number of credits. You can purchase plans based on your needs, and credits do not expire.
For details, please see our Pricing.
Do credits expire? #
Yes. All purchased credits are valid for one year from the date of purchase. If this policy changes in the future, we will announce it in advance.
What actions consume credits? #
Credits are deducted once a test is assigned, regardless of whether the candidate completes it. If the candidate hasn’t started the test, you may cancel the assignment at any time and the credits will be refunded automatically.
How many free credits will I receive after signing up? #
To help new users get started with Entalent, we offer free trial credits. After registration and email verification, the system automatically grants free credits based on your email type:
- Company or non-free email: 5 credits
- Free email (e.g., Gmail, Yahoo, Outlook): 3 credits
We recommend using a company email to unlock the full trial quota and enjoy a smoother onboarding experience.
⚠️ For security and fair resource usage, disposable email addresses are not allowed. The system will automatically detect and reject them during registration.
Technical & Support #
What if the test page fails to load? #
Please check your internet connection first and make sure you’re using the latest version of your browser. If the issue persists, feel free to contact our support team—we’ll assist you in troubleshooting.
How do I contact support? #
You can reach us at [email protected]. We typically respond within 1 to 2 business days.
How do I submit feedback or report a bug? #
We welcome feedback! Use the “Feedback” link at the bottom of the website to fill out the form and let us know your suggestions or issues.
Other Questions #
Is my data secure? #
We take data privacy very seriously. All data transmissions are encrypted with HTTPS, and we handle candidate information in accordance with Taiwan’s Personal Data Protection Act.
Do you offer enterprise collaboration plans? #
Yes. Feel free to reach out via [email protected]. We’re happy to learn about your needs and provide tailored solutions.